Frequently Asked Questions

Orders

How do I place an order?
Browse our store, add your chosen item to your cart, and proceed to checkout. Available payment methods are shown at checkout.

Can I modify or cancel my order after placing it?
Please contact us as soon as possible through our Contact page. We will do our best to help if the order has not shipped yet.

Shipping

Where do you ship?
We currently ship to customers in the United States.

How much does shipping cost?
Our current US shipping rates are free shipping. Please check the shipping option displayed at checkout before completing your order.

How long does delivery take?
Delivery estimates vary by product. Our Sindhi handicraft wall hangings ship individually from Pakistan, with estimated delivery to the United States of approximately 15 days. This is an estimate, not a guarantee. For other items, check the product page and checkout for the applicable estimate.

Will I receive tracking information?
When tracking is available for your shipment, we will send the tracking details by email.

Returns & Refunds

What is your return policy?
Please read our Return Policy for the return window, conditions, and refund process.

My item arrived damaged — what should I do?
Please contact us at support@luxehomeshop.us within 7 days of delivery and include photos of the damage so we can review the issue.

Products

Where can I find product details?
Check each product page for the available dimensions, materials, care instructions, and shipping information. If a detail is not listed, contact us before ordering.

Will sold-out items be restocked?
Restocks vary by product. Contact us about a specific item and we will let you know if we have an update.

Still have questions?

Contact us through our Contact page or email support@luxehomeshop.us. We aim to respond within 24 hours.